Public Liability

Supermarket Injuries: How to Make a Slip and Fall Claim

Sometimes we slip and fall, but it isn’t always our fault. If you’ve suffered an injury by slipping, tripping or falling in a supermarket, you may have a right to claim slip and fall compensation for what happened. Supermarket injuries fall under the area of Public Liability Law. From reporting to lodging, here is our guide to making a successful slip and fall claim.

What is a Public Liability Claim?

In any circumstance where you have been injured in a public place due to the fault of another party, such as the supermarket, you may be entitled to make a Public Liability claim. This claim can be brought against the party at fault (even if they are only partially at fault) for failing to take reasonable care, such as failing to reasonably ensure a safe environment free from spillage or slippery surfaces. If successful, a Public Liability claim settlement will compensate you for your injuries.

How to Make a Slip and Fall Claim

Report the accident

It’s important to clarify that simply sustaining an injury in a supermarket isn’t sufficient proof to make a public liability claim. You must demonstrate that your injury was a result of the supermarket’s negligence. If you believe you can prove this, report your injury to the supermarket so that they are aware. Keep any records of communication you have with them.

Consult A Lawyer

Getting in touch with a personal injury lawyer is the next step. They can determine if you are eligible to make a slip and fall claim and what you could potentially be compensated for. This could include medical expenses, loss of earnings, assistance or home modification depending on the injury.

Understand What You Need to Prove

Supermarket injuries will be different for each person. Based on your injury, your lawyer will tell you what you need to prove. Three important factors must be proven in order to successfully make a slip and fall claim:

  • The party at fault owed you a duty of care. This is determined on a case-by-case basis. Generally, supermarkets owe a duty of care to any customers who are legally present on the premises.
  • The party at fault breached that duty of care. A breach means that the supermarket has not taken reasonable steps to ensure the safety and wellbeing of those who are owed a duty of care. For example, when a supermarket doesn’t clean a spillage or have warning signs placed around potential hazards.
  • You were injured or suffered loss as a result of this breach. This can refer to a physical or psychological injury resulting in unwanted expenses.


Start Collecting Evidence

In order to prove supermarket injuries, you must have evidence. Begin the collection process as early as possible. The more evidence you can present, the stronger your case will be and the more compensation you can receive. Evidence could include:

  • A record of correspondence between you and the party at fault
  • Photographs of the location and surroundings where the injury occurred
  • Photographs of the injury sustained
  • Photographs of footwear worn at the time of the accident
  • Surveillance footage of the incident
  • A statement of events written by the injured party
  • Medical records of your injury (appointment dates, medical certificates and x-rays)
  • Witness names, contact details and statements
  • A record of receipts of any expenses incurred due to your injury
  • A record of any lost wages due to your injury

Lodge Your Public Liability Claim

Once you’ve collected substantial evidence to prove your claim and consulted with your lawyer, the next step is to lodge your slip and fall claim. You will need to make sure that all legal action is undertaken within the three-year limitation period.

Settle and Receive

If your claim is successful then you will reach a settlement. The length of time this will take will depend on your recovery. While some supermarket injuries can be minor, others may be substantial. If you make a quick recovery then a settlement can usually be agreed upon in less time.

If your injury persists for an extended time then the settlement process can often take longer. This is for your benefit, as determining the exact nature of your injuries will ensure that you receive fair compensation for any current and future losses.

The amount of compensation that you can receive will depend on your circumstances. The type of compensation you might receive could include:

  • Medical expenses: Including hospital fees, doctors fees, and cost of medication.
  • Loss of earnings: Such as time off work, loss of overtime and additional hours, or a loss of a potential promotion.
  • Care and assistance: In cases where supermarket injuries require you to seek assistance from other people to help with household duties and personal care.
  • Home modification: Where you may require modifications to your home in to accommodate for your injuries (such as installing a ramp).
  • Pain, suffering and loss of enjoyment of life.

Who pays the compensation?

Supermarkets will usually have Public Liability insurance, and therefore their insurance company will usually pay out the Public Liability claim settlement.

How long will a claim take?

The duration of the claim will usually depend on the severity of your injuries. In cases where your injury is minor and a quick recovery is made, a settlement can usually be made quickly. In cases where your injury is quite substantial and persistent, it may be best that the claim take longer in order to determine the true long-term nature of your injuries, and ensure that you receive a fair amount of compensation accordingly.

Are there time limits to Public Liability Claims?

Yes, strict time limits do apply in making a claim. If you believe you are eligible to make a Public Liability Claim, contact Schreuder Partners to ensure you have not lost the chance to receive compensation for your injuries or if you have more information about making a Public Liability claim.

5 Most Common Slip and Fall Situations
5 Most Common Slip and Fall Situations
What You Must Prove to Win a Slip and Fall Injury Claim
What You Must Prove to Win a Slip and Fall Injury Claim
Time Limits for Public Liability Claims
Time Limits for Public Liability Claims